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0;font-size:12.5px;font-weight:600}.knowledge-link-btn:disabled{opacity:.4;cursor:not-allowed}.knowledge-group{margin-top:16px}.knowledge-group-label{color:var(--text-muted);margin-bottom:8px;font-size:11px;font-weight:700}.knowledge-list{flex-direction:column;gap:8px;list-style:none;display:flex}.knowledge-card{border:1px solid var(--border);border-radius:var(--r-md);background:var(--panel-2);padding:14px}.knowledge-card-head{justify-content:space-between;align-items:flex-start;gap:8px;margin-bottom:8px;display:flex}.knowledge-card-head strong{color:var(--text);font-size:13px;font-weight:700}.knowledge-origin{color:var(--text-muted);flex-shrink:0;font-size:11px}.knowledge-score{color:var(--green);font-size:12px;font-weight:700}.knowledge-card-text{color:var(--text-mid);margin-bottom:8px;font-size:12.5px;line-height:1.6}.knowledge-card-meta{color:var(--text-muted);font-size:11px}.knowledge-delete-btn{font-family:var(--font);color:var(--accent);cursor:pointer;background:0 0;border:none;margin-top:8px;padding:0;font-size:12.5px;font-weight:600}.knowledge-empty{color:var(--text-muted);margin:8px 0;font-size:12.5px}.knowledge-preview{border-top:1px solid var(--border);margin-top:16px;padding-top:16px}.knowledge-preview h4{color:var(--text-muted);margin:16px 0 8px;font-size:11px;font-weight:700}.knowledge-preview h4:first-child{margin-top:0}.knowledge-sample-reply{background:var(--panel-2);border-radius:var(--r-md);border-left:3px solid var(--green);color:var(--text);padding:14px 16px;font-size:13px;line-height:1.6}.btn-hand-back,.btn-primary,.btn-secondary,.btn-take-over,.btn-view-profile{font-family:var(--font);border-radius:var(--r-pill);cursor:pointer;white-space:nowrap;padding:9px 18px;font-size:13px;font-weight:600;transition:background .15s,border-color .15s,transform .1s}.btn-hand-back:active,.btn-primary:active,.btn-take-over:active,.btn-view-profile:active{transform:scale(.97)}.btn-primary{background:var(--accent);color:var(--accent-contrast);border:none;box-shadow:0 6px 16px #ff6b6b47}.btn-primary:hover{background:var(--accent-hover)}.btn-secondary,.btn-take-over{background:var(--panel-2);color:var(--text);border:1px solid var(--border-strong)}.btn-secondary:hover,.btn-take-over:hover{background:var(--elevated)}.btn-view-profile{background:var(--panel-2);color:var(--text);border:1px solid var(--border-strong)}.btn-view-profile:hover{background:var(--elevated)}.btn-hand-back{background:var(--accent-soft);color:var(--accent);border:1px solid #0000}.btn-hand-back:hover{background:#ff6b6b38}.btn-destructive{font-family:var(--font);background:var(--accent-soft);color:var(--accent);border-radius:var(--r-pill);cursor:pointer;border:1px solid #0000;width:100%;padding:11px;font-size:13px;font-weight:600;transition:background .15s}.btn-destructive:hover{background:#ff6b6b38}.btn-destructive:disabled{opacity:.4;cursor:not-allowed}.panel-header{color:var(--text);font-size:13px;font-weight:700}.leads{flex-direction:column;height:100%;display:flex;overflow:hidden}.leads-header{flex-shrink:0;justify-content:space-between;align-items:center;padding:18px 18px 10px;display:flex}.leads-title{color:var(--text);letter-spacing:-.02em;font-size:19px;font-weight:800}.leads-count{color:var(--text-muted);margin-top:1px;font-size:12.5px}.filter-tabs{scrollbar-width:none;flex-shrink:0;gap:6px;padding:4px 14px 12px;display:flex;overflow-x:auto}.filter-tabs::-webkit-scrollbar{display:none}.filter-tab{font-family:var(--font);color:var(--text-muted);border-radius:var(--r-pill);cursor:pointer;background:0 0;border:none;flex-shrink:0;padding:7px 13px;font-size:12.5px;font-weight:600;transition:color .15s,background .15s}.filter-tab:hover{color:var(--text);background:var(--panel-2)}.filter-tab.active{color:var(--accent);background:var(--accent-soft)}.leads-scroll{overscroll-behavior:contain;flex:1;min-height:0;padding:4px 8px 12px;overflow:hidden auto}.leads-group-label{letter-spacing:.02em;color:var(--text-muted);padding:12px 10px 6px;font-size:11px;font-weight:700}.leads-empty-filter{color:var(--text-muted);text-align:center;padding:32px 16px;font-size:13px}.new-lead-btn{background:var(--panel-2);color:var(--text-mid);cursor:pointer;border:none;border-radius:50%;justify-content:center;align-items:center;width:34px;height:34px;transition:color .15s,background .15s,transform .1s;display:flex}.new-lead-btn:hover{background:var(--accent);color:#fff}.new-lead-btn:active{transform:scale(.92)}.lead-row{border-radius:var(--r-md);cursor:pointer;align-items:center;gap:12px;margin:2px 0;padding:10px 12px;transition:background .12s;display:flex}.lead-row:hover{background:#ffffff09}.lead-row.active{background:var(--panel-2);box-shadow:var(--shadow-sm)}.lead-row.just-arrived{background:var(--accent-soft);animation:lead-pop .4s}@keyframes lead-pop{0%{opacity:.5;transform:scale(.97)}to{opacity:1;transform:scale(1)}}.lead-avatar{flex-shrink:0;position:relative}.lead-unread-dot{background:var(--accent);border:2px solid var(--panel);border-radius:50%;width:12px;height:12px;position:absolute;top:-1px;right:-1px}.lead-row.active .lead-unread-dot{border-color:var(--panel-2)}.lead-row-main{flex:1;min-width:0}.lead-row-top{align-items:baseline;margin-bottom:3px}.lead-row-bottom,.lead-row-top{justify-content:space-between;gap:8px;display:flex}.lead-row-bottom{align-items:center}.lead-name{color:var(--text);white-space:nowrap;text-overflow:ellipsis;min-width:0;font-size:14px;font-weight:600;overflow:hidden}.lead-row.unread .lead-name{font-weight:700}.lead-time{color:var(--text-muted);flex-shrink:0;font-size:11.5px}.lead-preview{color:var(--text-muted);white-space:nowrap;text-overflow:ellipsis;min-width:0;font-size:12.5px;overflow:hidden}.lead-row.unread .lead-preview,.lead-status{color:var(--text-mid)}.lead-status{background:var(--panel-2);border-radius:var(--r-pill);white-space:nowrap;flex-shrink:0;padding:3px 9px;font-size:10.5px;font-weight:600}.lead-row.active .lead-status{background:var(--elevated)}.lead-status.trial-booked{color:var(--green);background:var(--green-soft)}.lead-status.staff-handling{color:var(--accent);background:var(--accent-soft)}.conversation{flex-direction:column;height:100%;min-height:0;display:flex;overflow:hidden}.conv-header{border-bottom:1px solid var(--border);flex-shrink:0;justify-content:space-between;gap:16px;padding:14px 20px}.conv-header,.conv-header-left{align-items:center;min-width:0;display:flex}.conv-header-left{gap:12px}.conv-header-info{min-width:0}.conv-header-actions{flex-shrink:0}.conv-name{color:var(--text);white-space:nowrap;text-overflow:ellipsis;letter-spacing:-.01em;font-size:16px;font-weight:700;overflow:hidden}.conv-sub{color:var(--text-muted);align-items:center;gap:8px;margin-top:2px;font-size:12.5px;display:flex}.conv-sub-dot{background:var(--text-muted);border-radius:50%;flex-shrink:0;width:3px;height:3px}.conv-empty{color:var(--text-muted);flex:1;justify-content:center;align-items:center;font-size:14px}.conv-empty,.messages{min-height:0;display:flex}.messages{overscroll-behavior:contain;flex-direction:column;flex:1;padding:22px 24px 16px;overflow:hidden auto}.day-label{color:var(--text-muted);background:var(--panel-2);border-radius:var(--r-pill);align-self:center;margin:14px 0;padding:4px 12px;font-size:11px;font-weight:600}.day-label:first-child{margin-top:0}.msg-block{flex-direction:column;width:100%;min-width:0;margin-bottom:4px;display:flex}.msg-block+.msg-block.new-speaker{margin-top:14px}.msg-block-lead{align-items:flex-start;max-width:76%}.msg-block-system{align-items:flex-end;max-width:76%;margin-left:auto}.msg-row{width:100%;min-width:0;display:flex}.msg-row.from-lead{justify-content:flex-start}.msg-row.from-system{justify-content:flex-end}.msg-bubble{overflow-wrap:anywhere;word-break:break-word;border-radius:20px;max-width:100%;padding:10px 15px;font-size:14px;line-height:1.5}.msg-bubble.message-lead{background:var(--bubble-in);color:var(--text);border-bottom-left-radius:7px}.msg-bubble.message-ai{background:linear-gradient(160deg,var(--accent) 0,var(--accent-strong) 100%);color:#fff;border-bottom-right-radius:7px}.msg-bubble.message-staff{background:var(--accent-strong);color:#fff;border-bottom-right-radius:7px}.msg-meta{color:var(--text-muted);align-items:center;gap:8px;margin-top:5px;font-size:11px;display:flex}.from-lead .msg-meta{padding-left:4px}.from-system .msg-meta{justify-content:flex-end;padding-right:4px}.msg-tag{color:var(--text-mid);font-size:11px;font-weight:700}.reasoning-toggle{cursor:pointer;color:var(--text-muted);font-family:var(--font);background:0 0;border:none;align-items:center;gap:3px;padding:0;font-size:11px;font-weight:600;transition:color .15s;display:inline-flex}.reasoning-toggle:hover{color:var(--accent)}.reasoning{background:var(--panel-2);border:1px solid var(--border);border-radius:var(--r-md);width:100%;color:var(--text-mid);margin:8px 0;padding:14px 16px;font-size:12.5px;line-height:1.6;display:none}.reasoning.open{display:block}.reasoning-row{gap:12px;margin-bottom:8px;display:flex}.reasoning-row:last-child{margin-bottom:0}.reasoning-label{color:var(--text-muted);flex-shrink:0;min-width:60px;padding-top:1px;font-size:11px;font-weight:700}.reasoning-verdict{border-radius:var(--r-pill);background:var(--elevated);color:var(--text);padding:3px 10px;font-size:11px;font-weight:600;display:inline-block}.auto-followup-divider{color:var(--text-muted);justify-content:center;align-self:center;align-items:center;gap:10px;width:100%;margin:16px 0;font-size:11px;display:flex}.auto-followup-divider:after,.auto-followup-divider:before{content:"";background:var(--border);width:28%;height:1px}.typing{background:var(--bubble-in);border-radius:20px 20px 20px 7px;align-items:center;gap:4px;padding:12px 16px;display:inline-flex}.typing-dot{background:var(--text-muted);border-radius:50%;width:6px;height:6px;animation:typing-bounce 1.4s ease-in-out infinite}.typing-dot:nth-child(2){animation-delay:.2s}.typing-dot:nth-child(3){animation-delay:.4s}@keyframes typing-bounce{0%,60%,to{opacity:.4;transform:translateY(0)}30%{opacity:1;transform:translateY(-4px)}}.bottom-bar{border-top:1px solid var(--border);flex-shrink:0;justify-content:space-between;gap:16px;padding:14px 20px}.ai-status,.bottom-bar{align-items:center;display:flex}.ai-status{color:var(--text-mid);gap:8px;font-size:12.5px;font-weight:600}.ai-status:before{content:"";background:var(--text-muted);border-radius:50%;flex-shrink:0;width:8px;height:8px}.ai-status.active:before,.ai-status.monitoring:before{background:var(--green);box-shadow:0 0 0 4px var(--green-soft)}.ai-status.paused:before{background:var(--accent);box-shadow:0 0 0 4px var(--accent-soft)}.staff-composer{border-top:1px solid var(--border);background:var(--panel);flex-direction:column;flex-shrink:0;gap:10px;padding:12px 16px 14px;display:flex}.staff-composer-bar{flex-wrap:wrap;align-items:center;gap:10px;display:flex}.composer-sms-badge{border-radius:var(--r-pill);padding:4px 11px;font-size:12px;font-weight:600}.composer-sms-badge--sent{background:var(--green-soft);color:var(--green)}.composer-sms-badge--saved{background:var(--panel-2);color:var(--text-muted)}.composer-error{color:var(--accent);font-size:12px}.staff-composer-input-row{align-items:flex-end;gap:10px;display:flex}.composer-textarea{resize:vertical;border:1px solid var(--border-strong);border-radius:var(--r-lg);background:var(--input);min-height:52px;max-height:140px;color:var(--text);font-family:var(--font);flex:1;padding:12px 16px;font-size:14px;line-height:1.45;transition:border-color .15s,box-shadow .15s}.composer-textarea::placeholder{color:var(--text-muted)}.composer-textarea:focus{border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-soft);outline:none}.composer-textarea:disabled{opacity:.6}.composer-send-btn{background:var(--accent);color:#fff;cursor:pointer;border:none;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:44px;height:44px;transition:background .15s,transform .1s,opacity .15s;display:flex;box-shadow:0 4px 12px #ff6b6b4d}.composer-send-btn:hover:not(:disabled){background:var(--accent-hover)}.composer-send-btn:active:not(:disabled){transform:scale(.93)}.composer-send-btn:disabled{opacity:.35;cursor:not-allowed;box-shadow:none}@keyframes spin{to{transform:rotate(1turn)}}.profile{flex-direction:column;height:100%;display:flex;overflow:hidden}.profile-scroll{overscroll-behavior:contain;flex:1;min-height:0;overflow:hidden auto}.profile-head{border-bottom:1px solid var(--border);padding:26px 20px 20px;position:relative}.profile-head-center{text-align:center;flex-direction:column;align-items:center;gap:10px;display:flex}.profile-close-btn{background:var(--panel-2);width:30px;height:30px;color:var(--text-muted);cursor:pointer;border:none;border-radius:50%;font-size:18px;line-height:1;transition:color .15s,background .15s;position:absolute;top:14px;right:14px}.profile-close-btn:hover{color:var(--text);background:var(--elevated)}.profile-name{color:var(--text);letter-spacing:-.01em;font-size:18px;font-weight:700}.profile-phone{color:var(--text-muted);margin-top:-2px;font-size:13px}.assessment{color:var(--text-muted);margin-top:8px;font-size:12.5px;line-height:1.5}.status-block{border-radius:var(--r-md);background:var(--accent-soft);margin:16px;padding:14px 16px}.status-block.booked{background:var(--green-soft)}.status-label{color:var(--accent);margin-bottom:5px;font-size:11px;font-weight:700}.status-block.booked .status-label{color:var(--green)}.status-value{color:var(--text);font-size:14px;font-weight:600;line-height:1.4}.status-confirmed{color:var(--text-muted);margin-top:4px;font-size:12px}.profile-section{border-bottom:1px solid var(--border);padding:16px}.profile-section:last-child{border-bottom:none}.profile-delete-section{border-top:none}.section-label{color:var(--text-mid);margin-bottom:12px;font-size:12px;font-weight:700}.tag-group{flex-wrap:wrap;gap:8px;display:flex}.tag{color:var(--text-mid);border-radius:var(--r-pill);padding:5px 12px;font-size:12px;font-weight:600;display:inline-block}.child-block,.tag{background:var(--panel-2)}.child-block{border-radius:var(--r-md);padding:14px}.child-name{color:var(--text);margin-bottom:10px;font-size:13px;font-weight:700}.notes-section-head{justify-content:space-between;align-items:center;gap:8px;margin-bottom:12px;display:flex}.notes-section-head .section-label{margin-bottom:0}.notes-status{font-size:11.5px;font-weight:600}.notes-status--saving{color:var(--text-muted)}.notes-status--saved{color:var(--green)}.notes-status--error{color:var(--accent)}.notes-empty{color:var(--text-muted);margin-bottom:12px;font-size:12.5px}.notes-list{flex-direction:column;gap:10px;max-height:220px;margin-bottom:14px;display:flex;overflow-y:auto}.note-card{background:var(--panel-2);border-radius:var(--r-md);padding:12px 14px}.note-card-head{justify-content:space-between;align-items:baseline;gap:8px;margin-bottom:6px;display:flex}.note-author{color:var(--text);font-size:12.5px;font-weight:700}.note-time{color:var(--text-muted);flex-shrink:0;font-size:11px}.note-body{color:var(--text-mid);white-space:pre-wrap;word-break:break-word;font-size:13px;line-height:1.5}.notes-compose{flex-direction:column;gap:10px;display:flex}.notes-add-btn{align-self:flex-end;padding:9px 20px}.notes-error{color:var(--accent);font-size:12px}.notes-textarea{border:1px solid var(--border-strong);background:var(--input);border-radius:var(--r-md);width:100%;min-height:84px;font-family:var(--font);color:var(--text);resize:vertical;padding:11px 13px;font-size:13px;line-height:1.5}.notes-textarea::placeholder{color:var(--text-muted)}.notes-textarea:focus{border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-soft);outline:none}.activity-row{border-bottom:1px solid var(--border);grid-template-columns:64px 1fr;gap:10px;padding:10px 0;display:grid}.activity-row:last-child{border-bottom:none}.activity-time{color:var(--text-muted);padding-top:1px;font-size:11.5px}.activity-event strong{color:var(--text);margin-bottom:2px;font-size:13px;font-weight:700;display:block}.activity-event span{line-height:1.45}.activity-event span,.timeline-empty{color:var(--text-muted);font-size:12.5px}.profile-delete-confirm p{color:var(--text-mid);margin-bottom:16px;font-size:13px;line-height:1.6}.profile-delete-confirm strong{color:var(--text);font-weight:700}.profile-delete-actions{flex-direction:column;gap:8px;display:flex}.profile-delete-error{color:var(--accent);margin-top:8px;font-size:12.5px}.loading-screen{width:100%;height:100dvh;color:var(--text-muted);background:var(--bg-app);flex-direction:column;justify-content:center;align-items:center;gap:8px;font-size:14px;display:flex;overflow:hidden}.loading-screen code{font-family:var(--font-mono);background:var(--panel-2);color:var(--text-mid);border-radius:6px;padding:2px 6px}.login-page{background:var(--bg-app);justify-content:center;align-items:center;min-height:100dvh;padding:24px;display:flex}.login-card{background:var(--panel);border:1px solid var(--border);border-radius:var(--radius-panel);width:100%;max-width:400px;box-shadow:var(--shadow);text-align:center;padding:36px 32px}.login-logo{background:linear-gradient(150deg,var(--accent) 0,var(--accent-strong) 100%);color:#fff;border-radius:14px;justify-content:center;align-items:center;width:52px;height:52px;margin:0 auto 16px;display:flex;box-shadow:0 6px 16px #ff6b6b52}.login-logo,.login-title{font-size:22px;font-weight:800}.login-title{letter-spacing:-.02em;margin-bottom:8px}.login-subtitle{color:var(--text-muted);margin-bottom:24px;font-size:13.5px;line-height:1.5}.login-form{text-align:left}.login-label{color:var(--text-mid);margin-bottom:6px;font-size:12px;font-weight:600;display:block}.login-input{border:1px solid var(--border-strong);border-radius:var(--r-md);background:var(--input);width:100%;color:var(--text);font-family:var(--font);margin-bottom:16px;padding:11px 13px;font-size:14px}.login-input:focus{border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-soft);outline:none}.login-submit{width:100%}.login-success{color:var(--green);margin-top:16px;font-size:13px}.login-error{font-size:13px}.login-dev-link,.login-error{color:var(--accent);margin-top:12px}.login-dev-link{word-break:break-all;font-size:12.5px;font-weight:600;display:inline-block}::-webkit-scrollbar{width:8px;height:8px}::-webkit-scrollbar-track{background:0 0}::-webkit-scrollbar-thumb{border-radius:var(--r-pill);background:#ffffff14 padding-box padding-box;border:2px solid #0000}::-webkit-scrollbar-thumb:hover{background:#ffffff29 padding-box padding-box}:root{--svc-free:var(--panel-2);--svc-free-line:var(--border-strong);--svc-upcoming:#ff6b6b2e;--svc-due:var(--accent);--svc-seated:var(--green);--svc-seated-bg:var(--green-soft);--svc-over:#f0b429;--svc-over-bg:#f0b42929;--svc-late:#ff6b6b;--svc-blocked:#82858e40;--floor-bg:#121317;--floor-grid:#ffffff09;--floor-label:var(--text-mid);--floor-select:#7dd3fc;--pace-fill:#ff6b6b8c;--pace-cap:var(--border-strong);--pace-over:#f0b429;--font-numeric:"Plus Jakarta Sans",ui-monospace,monospace;--fs-metric:34px;--fs-metric-sm:22px}@property --tw-rotate-x{syntax:"*";inherits:false}@property --tw-rotate-y{syntax:"*";inherits:false}@property --tw-rotate-z{syntax:"*";inherits:false}@property --tw-skew-x{syntax:"*";inherits:false}@property --tw-skew-y{syntax:"*";inherits:false}@property --tw-border-style{syntax:"*";inherits:false;initial-value:solid}@property --tw-outline-style{syntax:"*";inherits:false;initial-value:solid}@property --tw-blur{syntax:"*";inherits:false}@property --tw-brightness{syntax:"*";inherits:false}@property --tw-contrast{syntax:"*";inherits:false}@property --tw-grayscale{syntax:"*";inherits:false}@property --tw-hue-rotate{syntax:"*";inherits:false}@property --tw-invert{syntax:"*";inherits:false}@property --tw-opacity{syntax:"*";inherits:false}@property --tw-saturate{syntax:"*";inherits:false}@property --tw-sepia{syntax:"*";inherits:false}@property --tw-drop-shadow{syntax:"*";inherits:false}@property --tw-drop-shadow-color{syntax:"*";inherits:false}@property --tw-drop-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-drop-shadow-size{syntax:"*";inherits:false}